How do you screen drivers?
Safety is genuinely our primary concern. To make this site as safe as possible for you, we offer drivers the option of upgrading to what we call a "Level 3 Verified Member" for a small quarterly subscription fee. When a driver upgrades to Level 3 we perform the following screening:

1. Background Check.
2. Verification of drivers name and address.

The background check is performed by a company called Single Source Services, a national employment screening company founded by a former Inspector of Scotland Yard. This layer of screening adds a huge amount of safety to our site.

Do you apply any additional safety measures?
When a driver registers with CitizenShipper.com, we ask them to fill out a profile page, which you can access by clicking on the drivers name when they bid on your job. The profile page contains valuable information for you to decide which driver is right for you. The profile page includes information including:

1. Their name and contact information.
2. Their driving history and experience.
3. A list of professional driving licenses they hold - a CDL for example.
4. Their USDOT number.
5. Their insurance company.
6. Pictures of the driver and their vehicle.


How do I know if a driver is Level 3 Verified?
When a driver bids on your listing, you'll see the words verified in a green box next to his or her name that looks like this: . In addition, when you click on their name and bring up their profile page, you'll see a big green button saying 'Level 3 Verified'.


What else can I do to feel good about a driver?.
When a driver bids, you'll have access to their profile which includes their contact information. Give the driver a call! Talk to the driver, and quickly you'll get a good feel for his/her level of professionalism, experience and reliability. A quick phone takes only a few moments and will really help to provide you with that added confidence in the driver.


I'm concerned because my driver doesn't have much feedback.
We're a relatively new site and so many of our well qualified drivers just haven't been given the opportunity to 'prove' themselves yet. We'd ask that you please be patient with CitizenShipper.com and our drivers as we help them to build up feedback. We hope that the Level 3 verification process and the background checks will give you all the confidence that you need to hire the right driver for your job. Help the driver out! Be the first to give him or her feedback, and help him/her make their mark on CitizenShipper helping with shipments and deliveries.


How do I know if a driver has bid on my listing?
We'll send you an email notification whenever a driver bids on your listing. In addition, you can login to our site, and click on the link "My Bids" in the left navigation panel.


I've found a driver that I really like the look of. Now what?
You need to let the driver know that you would like to 'Accept' them for the job. After you login, go the the 'My Bids' link in the left navigation panel. On this page you'll see the drivers name and a small 'radio' button on the left. Click on the radio button next to the driver that you want to hire, then click on the big 'Send Acceptance' button.


What happens after I've accepted a driver?
We will send the driver an email confirming that you want to hire him/her for the job. In the email we encourage the driver to give you a call just to iron out any small details, for example the best pick-up and drop-off time for you. The driver will have all the information he needs to pick up your listing at the time and date that you specified.


I have driver's who are interested, but their bids are higher than my payment offer.
Although we believe you'll find an excellent deal on CitizenShipper.com, don't forget that a driver needs to pay for gas, wear and tear on his/her vehicle and also needs to make it worthwhile in terms of the time they spend on your job. Most of the time your bids will be far lower than industry standards.


I thought that you connect me with drivers headed somewhere anyway. Shouldn't they charge less?
We do our best to connect you with drivers already making a journey anyway, however some drivers and professional transport companies use our site to try to find extra jobs and want to make the trip specially for you. These bids will be higher.


What sort of things can I send on your site?
Anything that needs moving from point A to point B. We specialize in large bulky items that you wouldn't typically able to put in the mail.