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Reviews for Your Pets Nana in portland,OR

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Your Pets Nana
portland, OR

based on 30 ratings
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18 months on CitizenShipper
27 completed shipments so far
3 cancelled shipments
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Contract Name: Medium dog from Portland
Rating:
5/5

Date: Aug 20, 2017
Route: From Portland, OR to East Waterford, PA
Distance: 2275 Miles
Comment:

First, Jane was totally patient and understanding with my service dog, an amstaff, Seren. He had never really been in a car before and she was patient and kind in helping him on such a long trip from portland oregon to east waterford pa! She managed to complete the trip in 4 days which was way faster than I expected. She also kept me informed of how he was doing and of any delays that happened. I would recommend her to anyone needing to transport a dog and plan on using her again to transport my other dog, a black lab. I have never met such a wonderful and caring person who actively took care of my dog and kept me so well informed of the trip problems and all!!!! She truly cares about the animals she transports and shows the the love, affection and patience they need treating each dog as an individual.

Contract Name: Cats from Woodburn
Rating:
5/5

Date: Aug 02, 2017
Route: From Woodburn, OR to Manitowoc, WI
Distance: 1715 Miles
Comment:

Jane was,awesome with our cat and kept in touch with us the entire way. My cat does not drive well in cars but he traveled just fine with her and was in great shape when we got him. I would recommend her to anyone.

Contract Name: Medium dog from South Pasadena
Rating:
5/5

Date: Jul 30, 2017
Route: From South Pasadena, CA to Plymouth, MI
Distance: 1948 Miles
Comment:

Jane was in communication with me daily. She seemed to always choose what was safest for both her and my dog (delays for bad weather, multiple stops for potty breaks, detours to delay hot weather, etc). If I had to transport another pet I would reach out to her. My dog is deaf and has special needs so she was very accommodating.

Contract Name: Medium dog from Algonquin
Rating:
5/5

Date: Jul 30, 2017
Route: From Algonquin, IL to Ypsilanti, MI
Distance: 240 Miles
Comment:

My driver should concern about getting my dog to me asap. She communicated with me on travel updates (road constructing, traffic, weather etc. )

Contract Name: Small dog from Desert Hot Springs
Rating:
5/5

Date: Jun 09, 2017
Route: From Desert Hot Springs, CA to Manistee, MI
Distance: 1762 Miles
Comment:

Jane surpassed all expectations. She is a true animal lover and will take care of your pets as if they were her own. She kept in close contact with me while transporting my two dogs from California to Michigan. She was especially attentive to my elderly dog. She is trustworthy and kind. I recommend her without hesitation.

Contract Name: Small dog from Orangeburg
Rating:
1/5

Date: May 27, 2017
Route: From Orangeburg, SC to Broomfield, CO
Distance: 1407 Miles
Comment:

My opinion is that she is incredibly unprofessional, irresponsible, and a con-artist. She refused to set up a pick up date for my puppy and then attempted to steal my deposit after telling me she could not do the job. I only received a full refund of my deposit because I disputed the charge via PayPal and won the dispute. It took almost a month to get my deposit refund and in the meantime Jane texted me all hours of the night harassing me calling me a thief, and telling me I was “putting a disabled grandma out of business,” and telling me that I was ruining the business she spent two years creating. All I wanted was a refund of my deposit when she ultimately told me she could not do the job! And while all this was happening she sent me multiple requests to donate money to her gofundme page: https://www.gofundme.com/your-pets-nana-car-repairs-for-pets I ended up using Delta to fly my dog. He was well taken care of, it was MUCH less expensive than Jane’s quote, and my dog was not traveling for days. Getting my dog’s flight reservation was seamless and the whole process was much easier and more professional than my dealings with Jane. My advice is to book a flight and do not trust this lady. Here is the whole story: I asked for a pick up date around June 1, 2017. She asked me for a 50% deposit via PayPal. She promised to firm up dates around Mother's Day. By the 17th I still had not heard from her so I reached out. She explained she ran into two tornadoes and floods. She asked for two more days to firm up her schedule. The 20th she explained she did not have a pick up date because she had to drop off an animal that was two weeks late from another carrier. I reached out on the 24th and let her know my dog was available for pick up on the 29th and I asked what her schedule was. She was very upset about this, she told me her engine blew out in floods in Missouri and they could not find an engine for her car so she had to get a rental. I'm assuming she was upset the puppy was ready earlier than expected. I told her I could wait a few days, but that I needed a concrete date at this point. I also told her it wouldn't be a big deal for me to find some other option if she could no longer do the job. Jane offered to refund me and I accepted her offer. She told me she would get me my refund the next day. At 1:30 the next day I still did not have the refund so I sent her a PayPal request. She texted me saying her daughter needed to go to the bank to make a transfer so she could issue the refund and that her daughter would transfer the money by 5:00 pm. The next morning I still had not received the refund so I texted her. She then informed me of her intent to keep 25% of my deposit. She tried to argue that I signed an electronic contract agreeing to pay a cancellation fee; however no such contract existed. Day after day she came up with every excuse to not refund me my deposit. She got nastier and nastier with me every day trying to argue that Paypal froze all of her bank accounts and she was stuck on the road with no gas, no money, and other peoples’ pets. I called Paypal and confirmed this was not true. She asked me whether I arranged other transportation for my pet and I informed her that I did get my dog here safely and quickly and she texted “you have your dog AND you want your money back!” She criticized me for flying my dog in telling me that I was a terrible dog mom and that he must have been terrified. She even threatened me by saying that her brother in law lived in the same town as me and that he was a “mason” and that he would intervene in someway. I had assumed the whole time that she so egregiously mismanaged her funds that she could not issue a refund timely. However, PayPay was able to refund me my deposit at the snap of a finger. I can now only assume she was attempting to keep my money just for the sake of keeping it. Meanwhile she still sends me requests to donate money to her gofundme page. I think she is a con-artist. She has asked me to remove my negative reviews of her claiming that this was not an actual problem with the transportation; but she does not realize that her behavior was completely horrible and unprofessional. People ought to know about my experience before trusting her with a deposit and before trusting her with their pets. I would never trust her with any of my animals and I am so thankful she cancelled on me before picking up my puppy. He is the love of my life and I would have been so terribly upset if anything happened to him during the transportation. Do not waste your time and money with Jane.

Contract Name: Large dog from Huntington Beach
Rating:
5/5

Date: May 17, 2017
Route: From Huntington Beach, CA to Salem, OR
Distance: 822 Miles
Comment:

I thought she did an excellent job! We decided last minute to pick my pooch up and in the hand off was seamless. Jane always kept me informed, she was right on time, and I can't say enough positive things for her.

Contract Name: Medium dog from Virginia Beach
Rating:
5/5

Date: May 15, 2017
Route: From Virginia Beach, VA to Basalt, CO
Distance: 1678 Miles
Comment:

This was our first time using this service. We were very pleased. Our dog, Lilly, is over 12 years old. We were not impressed with airlines. Our driver, Jane, did a wonderful delivery. Lilly was happy. There was a time she decided not to eat. Jane called and told us the situation. She said she bought Lilly a different food and treats, Lilly ate. Very happy with Your Pets Nana. Citizen shipper made our life happier. David C

Contract Name: Medium dog from Cottage Grove
Rating:
5/5

Date: Apr 30, 2017
Route: From Cottage Grove, OR to Springfield, MO
Distance: 1613 Miles
Comment:

Jane did an amazing job! I don't know how we would have gotten the dog here without her. She kept in contact and took good care of the dog!

Contract Name: Medium dog from Los Angeles
Rating:
5/5

Date: Apr 11, 2017
Route: From Los Angeles, CA to Dallas, TX
Distance: 1238 Miles
Comment:

She did an amazing job. She kept in contact with me the whole time, and really worked well with my dog for traveling the first time.

Contract Name: Cats from Charlotte
Rating:
5/5

Date: Apr 06, 2017
Route: From Charlotte, NC to Los Angeles, CA
Distance: 2117 Miles
Comment:

Jane did an excellent job transporting my 3 precious cats from Charlotte, NC, all the way to Burbank, CA. She kept me updated before picking them up, which allowed me to coordinate my moving priorities and responsibilities, and I really appreciated receiving texts about my cats as she crossed the country with them. It certainly gave me peace of mind. She was able to get to Burbank early which was great because although Jane is a genuinely sweet person, one of my cats is definitely not a fan of riding in cars. Although I have no desire to move in the near future, I would use Jane again and recommend her if needed.

Contract Name: Small dog from La Center
Rating:
1/5

Date: Apr 05, 2017
Route: From La Center, KY to Davis, CA
Distance: 1785 Miles
Comment:

Jane wells frequently says she runs into "Car trouble" Additionally, she led me on, and then spilled her life problems on to why she couldn't refund me my money and then mocked me when I mentioned she was in breach of contract by changing dates when my dates were clear on my listing. After I was forced to go with her or risk losing my 50% Deposit (of her original bid of $425) and asking for her licensing information when the dog was delivered she then casually told me "Oh, its on the original contract" and then proceeded to block me. Therefore acknowledging that knew the entire time she was in breach of contract. My dog was received healthy and in good shape, however I would not use Jane again, as it was an ordeal from the time i accepted her until the dog was delivered, and also because of the way she spoke to me after she began changing dates/times and I began to ask questions as well as afterwards.

Contract Name: Shipment from Lynchburg
Rating:
5/5

Date: Mar 16, 2017
Route: From Lynchburg, VA to Centerton, AR
Distance: 839 Miles
Comment:

Pets Nana made the adventure easy for us. Annie is an older dog, and shy. Jane made this trip very comfortable for her. Very reasonable rate, and good communication. We highly recommend Pet Nana.

Contract Name: Medium dog from Palo Alto
Rating:
5/5

Date: Mar 05, 2017
Route: From Palo Alto, CA to Alexandria, KY
Distance: 2039 Miles
Comment:

I have nothing but praises to say about Jane and her business, "Your Pets Nana." Our sweet beagle was suffering from severe separation anxiety after moving to San Francisco, and after exhausting all of my resources and options, I had to make the decision to reunite my beagle with my mother and her dog back in Northern Kentucky. Jane connected with me right away, and spent time talking with me to ease any doubts or hesitations I had since this was my first time working with citizenshipper--her warm, friendly personality made me trust her years of experience and professionalism. What I appreciated the most was her frequent updates of text messages and pictures during the road trip and it made me feel like my Hickory was in the best hands! She brought him back to Northern Kentucky safely and soundly, and I could not be more pleased and relieved to have worked with Jane. I would recommend her to all of my friends and family as the best option to travel for any pets and furry friends!

Contract Name: Large dog from Columbus
Rating:
4/5

Date: Mar 03, 2017
Route: From Columbus, OH to Seattle, WA
Distance: 2004 Miles
Comment:

Very communicative - frequent updates. On time, clear, obviously cares deeply for the animals. Would use again. Excellent experience.

Contract Name: Cats from Eugene
Rating:
5/5

Date: Feb 28, 2017
Route: From Eugene, OR to Rowland Heights, CA
Distance: 750 Miles
Comment:

Awesome work !!!

Contract Name: Medium dog from Long Beach
Rating:
5/5

Date: Feb 14, 2017
Route: From Long Beach, CA to Buffalo, NY
Distance: 2199 Miles
Comment:

Nana was WONDERFUL!!! I cannot say enough about this lady. I was nervous about handing over my puppy to a complete stranger. She reassured me with her warm, carrying ways and took wonderful care of Bronson. She drove her from Long Beach California to Buffalo New York. Bronson arrived 5 days later happy, clean, healthy. She kept in touch with me the entire 5 days. She sent pictures too!!! Thank you Nana. You are Amazing!!! Liz Piech

Contract Name: Cats from San Jose
Rating:
5/5

Date: Feb 09, 2017
Route: From San Jose, CA to Bellevue, WA
Distance: 707 Miles
Comment:

Great communication. Cats arrived healthy and happy.

Contract Name: Large dog from Chico
Rating:
5/5

Date: Feb 01, 2017
Route: From Chico, CA to West Plains, MO
Distance: 1631 Miles
Comment:

She stayed in contact the entire time so I was completely at ease about what was going on with my dog ????????

Contract Name: Cats from Twentynine Palms
Rating:
5/5

Date: Jan 30, 2017
Route: From Twentynine Palms, CA to Guyton, GA
Distance: 1984 Miles
Comment:

she lifted such a weight! We didn't have to stress our cat by putting her on an airplane, or stress me out, driving her across the country alone 6mos pregnant! Our family was very thankful someone wasn't charging us 900$! Flexible and even with bad weather made her timeline. Thank you so much!

Contract Name: Small dog from Nicholasville
Rating:
5/5

Date: Jan 10, 2017
Route: From Nicholasville, KY to Klamath Falls, OR
Distance: 1983 Miles
Comment:

She got my puppy here as scheduled even with extreme winter weather conditions! Very responsive and kept me updated.

Contract Name: Medium dog from Macomb
Rating:
5/5

Date: Jan 01, 2017
Route: From Macomb, MI to Coalmont, TN
Distance: 523 Miles
Comment:

Nana truly lives up to her name. She treated my beagle like her own. She even let him sleep in the bed with her.... I never did that. My dog arrived at destination happy and trauma free. She knew my situation and was very compassionate. If you need to transport a dog please please use Nana. You will not be disappointed.

Contract Name: Cats from Las Vegas
Rating:
5/5

Date: Dec 19, 2016
Route: From Las Vegas, NV to Grand Rapids, MI
Distance: 1628 Miles
Comment:

Simply put, Jane is my hero. My significant other and I are currently in the middle of conducting a split move, with him having already moved to our new destination while I stayed behind to tie up loose ends at our old one. We needed to somehow ship our two cats across the country, and since we are on a budget, air shipping--which would have cost over a thousand dollars, excluding the required vet visits for vaccination updates and travel paperwork--was not an option for us. I posted a job on CitizenShipper in near-desperation, determined to not let our only option be to return one or both cats to the shelter, and Jane took it. She has been wonderful, and that is putting it mildly. Jane arrived the night before I left to join my significant other in our new home to retrieve our cats, which was four days ago, and my partner was able to meet with her near the intended destination earlier this evening to pick them up and take them home. She accomplished this on very little sleep, in the mist of a nationwide freeze, with other animals for other people's jobs in the car as well. Jane has been a godsend; I don't know if we would have been able to keep one or either of our cats had she not done for us what she has. Thank you so much, Jane! I don't think I'll ever be able to describe how grateful I am for you and the tremendous efforts that you've made in the last few days, but know that I deeply appreciate your help. I hope you get some much-deserved rest and have a great holiday! <3

Contract Name: Large dog from Cincinnati
Rating:
5/5

Date: Oct 05, 2016
Route: From Cincinnati, OH to Cave Creek, AZ
Distance: 1562 Miles
Comment:

OMG 1961 was amazing. She got my dog safely here, earlier than she predicted and brought her to me at my weekend mountain location. Jane is beyond wonderful I will ONLY use her in the future. Thank you sooo much Jane. Hope you got some sleep. Lisa

Contract Name: Large dog from Nashville
Rating:
5/5

Date: Sep 26, 2016
Route: From Nashville, TN to Friant, CA
Distance: 1815 Miles
Comment:

I was very impressed with Jane. She gave me information that made me feel comfortable about transporting my dog with her service. It ended up that the person receiving the dog changed their mind and I had to cancel. I gave Jane as much notice as possible and she was very gracious about it. I would not hesitate to use her service.

Contract Name: Cats from Hampton
Rating:
5/5

Date: Sep 22, 2016
Route: From Hampton, VA to Port Orchard, WA
Distance: 2431 Miles
Comment:

I'm very happy I went with Jane to transport my two boys Apollo and Diesel to my ex. She turned what could have been an incredibly stressful and scary situation and made it as pleasant as possible. Jane, thank you again for taking such great care of my boys!

Contract Name: Medium dog from Reno
Rating:
5/5

Date: Aug 14, 2016
Route: From Reno, NV to Dayton, OH
Distance: 1882 Miles
Comment:

I would recommend Your Pets Nana to anyone. She keeps in contact with you from day 1. Is knowledgeable on the process and quick to respond to questions via any media (phone, text, email). Once the journey begins she lets you know where they are daily and sends pics. My dog arrived happy and healthy.

Contract Name: Cats from Portland
Rating:
5/5

Date: Aug 01, 2016
Route: From Portland, OR to Lancaster, OH
Distance: 2056 Miles
Comment:

Jane was fantastic! She kept us in the loop the entire trip from Oregon to Ohio...our kitty arrived at the agreed scheduled time in excellent health and demeanor! We highly recommend her for your pet's travel needs! Thank you again Jane!

Contract Name: Small dog from Ashland
Rating:
5/5

Date: Jul 07, 2016
Route: From Ashland, OR to Ardmore, OK
Distance: 1479 Miles
Comment:

This woman is amazing i recommend her to anybody she was defiantly a guardian angel for us thank you Jane for everything....

Rating:
5/5

Date: Jun 10, 2016
Comment:

Your Pets Nana is now part of our certified driving team, offering you the most trusted and secure transportation available.

Experience:

Mother Grandmother Author traveler and animal lover! (and basketball!!!) Over 100 deliveries this year with my own business. References by request.
  • Vehicles: 2007 Toyota Matrix "little red wagon!"
  • DBA: Your Pets Nana

Screening & Safety:

  • checkEmail verified
  • checkAddress verified
  • checkPhone verified
  • checkFacebook verified
  • checkBackground check

Achievements:

25 Shipments Completed 10 Pet Shipments Completed Background Screening Completed

Drivers who join CitizenShipper are screened for a variety of criminal offenses and driving incidents. We utilize a reputable leader in screening called Single Source Services to perform our criminal background screening which includes national, county level and sex offender databases. The background screening we utilize is called the 'Discovery National'.

What we look for with the background screening:

  • checkNo felonies in the past five years
  • checkNo felonies in the last ten years involving theft, assault or violent crime
  • checkNo DUI within the last five years
  • checkNo patterns of misdemeanors in the past ten years relating to DUI's, theft, assault, or violent crimes.
  • checkNo outstanding warrants for arrest
  • checkDoes not show up in national sex offender registry

The background screening includes a residence trace and returns all names and addresses associated with a social security number, in addition to checking the alias(es) returned through the database and the sex offender data.

Based on the subject's name(s) and date of birth the data returned from the background screening are records from State Departments of Correction, State Record Repositories, County Courts, and sexual predator/violent offenders' databases from all 50 states, DC, Guam, and Puerto Rico. Although this search has great value, and the volumes and sources of data are increasing almost every day, it is not an FCRA compliant service. The data is not updated after being entered into the database and therefore records could be expunged, sealed, or verdicts could have been appealed.

While we believe that the Discovery National is a good foundational screening tool, it is not an exhaustive statewide search of records, and as such we cannot guarantee 100% effectiveness in screening candidates.

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